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From Education and Skills Funding Agency

Education and Skills Funding Agency (ESFA) put small files (called ‘cookies’) onto your computer to collect information about how you browse our sites.

We use these cookies to:

  • measure how you use our website so we can update and improve it
  • remember any notifications you see so we don’t show them to you again

We do not use cookies to personally identify you.

You’ll usually get a message before we put a cookie on your computer.

Find out how to manage cookies.

There are 3 types of cookies we use.

Cookie type Description
Essential cookies Also called ‘first party cookies’ or ‘strictly necessary’ as we need them to provide the functionality to use the service.
Analytics cookies These track information about visits to the service so that we can report on and improve it. This includes how you use the service, which page you came from, the number of visits and how long you spend on a page.
Preference cookies We use these cookies to remember the information you give to us, such as your username, language or region. This is so you only have to select your preferences once.
Service Cookie name Cookie purpose Cookie duration Category
Guide _help_center_session Stores unique session key for Help Center product Session Essential
All products _pendo_accountid.PENDO_API_KEY Analytics information 100 days Analytics
All products _pendo_meta.PENDO_API_KEY Analytics information 100 days Analytics
All products _pendo_visitorld.PENDO_API_KEY Analytics information 100 days Analytics
Guide _zendesk_cookie Stores settings information for various features 20 years Functionality
Guide _zendesk_session Stores unique session key for Zendesk Classic application Session Essential
Guide _zendesk_shared_session Stores a unique session key for a session shared across Zendesk products 1 day Essential

Cookies that measure website use

We use Google Analytics to measure how you use the website so we can improve it based on user needs. Google Analytics sets cookies that store anonymised information about:

  • how you got to the site
  • the pages you visit on GOV.UK and government digital services, and how long you spend on each page
  • what you click on when you're visiting the site

We do not allow Google to use or share the data about how use this site.


Do you want us to measure your website use with Google Analytics?


Privacy policy

We only save personal information if we need to use it in the future. This could be to provide our service and comply with legal, tax or accounting requirements. 

We will process information from within a subscriber’s service data for only as long as we are instructed to.

How we use your personal information

The Department for Education (DfE) is the data controller for processing information so that it can carry out its functions. 

The personal information you give us when you register for the service is used for administration and research purposes.

How long we keep personal information

We’ll only keep personal information for as long as we need it. 

If we do not need to save your personal information, we will delete it. If we cannot delete this information straight away then we will store and isolate it securely until we can delete it.

Who we share your personal information with

We may legally share your information to run the apprenticeship service.

Your rights

You have the right to request:

  • a copy of personal information that we hold about you
  • that we correct any wrong or incomplete personal information

You can access the information we hold on you by signing in to your account.

How to complain

Contact us or the DfE’s data protection officer using our secure online contact form or write to:

Ministerial and Public Communications Division,
Department for Education,
Piccadilly Gate Store Street,
M1 2WD

You can also contact the Information Commissioner’s Office.