IDAMS Account Registration Troubleshooting

This article provides guidance to solve common issues users have when registering for a new IDAMS account.

Ensure the email address you use to registered for IDAMS account is from your organisation

When creating an account, you must use your work email which is associated with your organisation. We cannot accept registrations using personal mailbox providers, for example, emails ending with @gmail, @hotmail, @outlook etc.

I haven’t received a verification email 

If you do not receive the verification email, first check your ‘Junk Email’ and ‘Clutter’ folders. If the email is not in either folder, contact your IT department to check that the email has not been blocked by a spam filter and ask that the email address the emails originate from is included in the safe sender list.

I am getting a ‘link expired’ message when I click on the link in the verification email

If, when you click on the link in the verification email, you receive the error message ‘link has expired’, disable all pop-up blocking software on your system.

Click on the verification link in the email again and select ‘send me another activation email’. When the new verification email arrives, close all internet browsing sessions, then click on the link in the NEW email. IDAMS should then successfully launch, and you can complete your registration.

Need support

If you have a specific query about IDAMS registration, please contact us using our enquiry form.