Cheyenne Vessey

Completion Holdback?


Hello, we are getting completion holdbacks on our standard learners and have done all the necessary checks on the ILR to ensure everything is entered correctly however this hasn't seemed to release them. A particular learner in question has payment records up to date (incentive payments as 16-18 however PICs is giving an audit warning to say no PMR1/PMR2 records??) not a DLOCK and all end dates align with correct achievement date. Any suggestions on fixing this?


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Chris Bradley

Have you checked the period end co-funding report? That is where you will see if the system is thinking any employer contribution is overdue. That is probably why a completion payment is blocked


If they're not with a small employer, even if they're 16-18 they may have employer contributions required? Have you checked yr Contributions report?