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dlock_12 errors not clearing

Hello,

I'd like to ask for help on clearing dlock_12 errors please. We have different pause/BiL dates on DAS and ILR - 28/4/20 and 1/4/20 respectively. The unpause/restart dates are also again different - 1/10/20 and 1/9/20 as the employer did not unpause on DAS when the apprentice rejoined the programe with us.

I learnt that the employer can't enter the pause/unpause with the date on DAS or back-dated to match the ILR dates. How do we correct this error please? We have not been paid because of dlock_12 errors.

Thank you.

 

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