information about how you use ‘Get help with ESFA services’. We use this information to make the
website work as well as possible and improve government services.
You have accepted all cookies. You can change your cookie settings at any
This is a new service – your feedback will help us to improve it.
Created 29 June 2021 09:31
Hi please help me
We have not received all of our funding for over two months now. I have had this investigated by ESFA twice now. Yesterday i received an email to say there were two Dlocks 7 and 9 - which can't be correct as i have checked our ILR and the apprenticeship service site - all information seems correct.
These errors are not showing in reports either. I have spent weeks on line chats trying to resolve the issue of why we are not receiving our full funding - i can't speak to anyone in the technical team - but receive inaccurate emails from them
i am at my wits end now.
Any ideas of how to resolve this?
No one has replied to this post.
We would more information on the actual Dlock errors reported and if they are on the Dlock report and or Apprenticeship service.
For Data lock 07 this is reported when the training provider and employer used different training and assessment costs (or ‘total negotiated price’).
Is there a difference in the prices on the Dlock report?
For Data lock 09 this is reported when the start date for the cost of training and assessment in the training provider’s ILR is before the start date in the apprenticeship service account.
You will need to check these dates on the AS and ILR.
29 June 2021 09:49
Very odd that they're not turning up in an error report? Not to teach you to suck eggs, but you're checking the Data Match Report that comes out after you've (fully) submitted the ILR right?
DLOCK_07s can be very annoying and usually occur where you've overwritten a TNP value rather than adding an additional record so it looks like it matches but it doesn't!
There are two different things that cause DLOCK_09 metioned here:
How to fix apprenticeship service data mismatches - GOV.UK (www.gov.uk)
29 June 2021 09:55
I know it's no consolation but we've had a DLOCK 09 since March and neither ourselves, the helpdesk or the Apprenticeship Service can see any data match errors anywhere??
Just keep getting emails saying it's been passed on to a 'specialist team' for further investigation............
29 June 2021 10:58
Hi all thanks for your kind responses
I have checked all reports and no errors showing at all
I have also used the how to resolve Dlocks and this hasn't shown up any issues
I am really at a loss
29 June 2021 11:43
The learners in question haven't progressed onto a second apprenticeship have they? The system doesn't cope very well with an apprentice in this situation as it tries to match the old apprenticeship ILR data to the new DAS start date and vice versa.
30 June 2021 11:17
Hello help please
We have been having Dlock 7 and 9. The negotiation price was different from ILR to DAS and managed to collect using the direction on how to fix Dlock. On Dlock 7 suggest that we have to create another TNPs as collection which i did, however, the error the dlock still popping up. Any ideas please
21 January 2022 21:02
What are the values in your ILR and on DAS? That will help us help you :)
24 January 2022 13:26
Thank you for the response. Figures where different between DAS and ILR which i corrected to match. following that still getting the Dlock 7. If The other one had the dates on price different also corrected to match but still giving a Dlock 7. If i have to leave the original date on do i need to change the ZPROG001 date as well?
24 January 2022 15:26
Still not quite clear, but usually DLOCK7 happens when DAS matches to an initial price and then the price is split out in the ILR, eg where EPA costs are agreed after start.
In those situation you need to ADD an additional TNP1 so your ILR looks like:
TNP 1 £10000 [start date]
TNP 1 £9000 [date EPA cost agreed]
TNP 2 £1000 [date EPA cost agreed]
You definitely can't just overwrite the initial TNP if it's already matched with the DAS amount, you need to add an additional one.
24 January 2022 16:46
Thank you very much once again. When putting the other sets of TNP, do i put different dates?
24 January 2022 16:54
Yes. Also, if the Apprentice started before 1 August, use dates AFTER 1 August, so they're in this funding year.
25 January 2022 09:17
I have been battling with the Dlocks 7 and 9. For Dlock 7 i corrected the TNPs to match the DAS but later realised that i was supposed to add another TNPs while maintaining the original figures, I have returned the original TNP figures and added another set of TNPs with correct amount using different dates from the original, i am still getting the Dlocks7. For Dlock9 i have corrected the dates to match the DAS again still getting Dlock9. Please help
26 January 2022 10:33
You will need to show the actual ILR TNP records (with dates and amounts) with start dates before others can help you identify the issue.
26 January 2022 10:39
Please the details below:
For Dlock 9 ILR dates
26 January 2022 11:13 (Edited)
For each learner we would need what you have in the ILR for the TNP records:
TNP 1 £10000 [10/06/2021]
TNP 1 £9000 [01/08/2021]
TNP 2 £1000 [01/08/2021]
26 January 2022 11:17
please see below:
26 January 2022 11:30
The first point to check is if you were paid for these learners in 2020/21, due to DAS and funding being closed off at year end you cannot now adjust funding for a previous year and adjustments can only be recorded in the ILR in the current year 2021/2022.
Dlock 9 indicates the start date in the ILR is incorrect and you will need to determine the start date in the employers DAS account and update the ILR to match this.
For the Dlock 7 errors you again can only adjust these in the current year so it should be as below
TNP 1 05/07/2021 £6400
TNP 2 05/07/2021 £2600
TNP 1 01/08/2021 £6560
TNP 2 01/08/2021 £1640
26 January 2022 12:38
Thank you very much for the response. I have just done the changes. For Dlock 9 i managed to match dates on DAS and ILR but still having the Dlock9. The dates are in the previous academic year, any ideas of how i can correct this?
26 January 2022 14:09
If you had matched the dates then you should still not have a Dlock 9 error, the ILR start date must not be before the start date on DAS.
26 January 2022 14:32
It may be an issue with the TNP records and TNP dates if you have changed these or the ILR dates since start in 20/21.
31 January 2022 13:11
Thank you very much, i will try to add the second TNPs for 21/2022 and will update you.
31 January 2022 13:25
Not related to your issue, but you have included a screenshot of your apprentice that contains their full name, date of birth and employer. This is a GDPR breach. I suggest you remove any identifying information..
14 March 2022 09:54
Thank you very much for that apologies:
learner is currently in learning but having Dlock 10, how do i solve this issue?
14 March 2022 10:00
You will need to check the period end payments report and if a payment is indicated then you can ignore the error as it applies to the stopped payment only.
14 March 2022 10:04
Thank you. I have checked the Period End Report and only shows the functional skills payment no main aim. So learner is not getting paid for main Aim.
14 March 2022 10:10
Is an error shown on the period end Dlock report?
14 March 2022 10:21
Yes it is shown under the DataMatch report
14 March 2022 10:35
Hi can anyone provide me with a link or contact number to the complaints team? we've had no funding for an apprentice 7 months, lots of logged chats / website requests but no further forward. In the latest comms we have been given a link to complain about ourselves! HELP
15 March 2022 09:09
It's basically just "write a letter to Chelysmore House"...
15 March 2022 09:35
Have you asked for help on the forum or raised the issue of non-payment?
We may be able to help.
15 March 2022 09:45