Poppy Carter-Mills

DLOCK_12 error - help, please!

Created

Hi Community! I’m looking for some help, please!  We have a DLOCK_12 error for two Apprentices on a break in learning (BIL). 

 

Google found me an old FE Connect thread that suggested “To correct this the Employer will need to un-pause the record and re-pause to the data which matches the ILR actual end date.

 

However, when we asked our employer to do this on their AS they said they tried to do this but they cannot make the changes.  They said they can edit the status – resume – stop or pause - but not change the date the BIL (pause) happens, that the system does not offer an option to choose a date.

 

Can anyone help me with how to clear this DLOCK_12 error, please?

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Martin West

Dlock_12

This error triggers when an employer has paused the commitment. Typically this will trigger when a learner is on a break in learning and the pause date recorded in the AS does not match the actual end date recorded in the ILR.

To correct this the Employer will need to un-pause the record and re-pause to the data which matches the ILR actual end date (we always take the ILR date for Breaks in learning).

The ESFA Service Desk are unable to remove or amend paused records so the Employer will need to raise this with the National Apprenticeship Service if they believe this has already been removed but the Dlock still shows.

Steveh

https://www.gov.uk/government/publications/how-to-fix-apprenticeship-service-data-mismatches/how-to-fix-apprenticeship-service-data-mismatches#dlock12

DLOCK_12 is only an *error* if the pause date on DAS is *before* their actual end date in the ILR, if it's *after* then it's not an issue as the ILR drives when the money starts and stops and it can be ignored.

Poppy Carter-Mills

Thanks so much, Steve and Martin!

(Edited)

Richard Phipps

If they unpause the record then the break in learning in the ILR data should pause the funding. So there is no need for them to pause the record (and risk getting the wrong dates) at all.