Apprenticeship Service Engagement

Access issues - Apprenticeship Service - UPDATED


UPDATE: Since we last updated you there have no further access issues. We undertook further maintenance on Friday to increase capacity to prevent this happening again so the issue is now fully resolved. Apologies to anyone affected by the short disruptions to services last week. We will continue to monitor performance but please contact the apprenticeship support team if you experience any issues.


We are aware that there was an issue twice today affecting access to some apprenticeship services. The issues were resolved quickly on both occasions. There is likely to be a requirement for some further remedial action to resolve the underlying cause, but we will do this when we know service usage is very low. We do not expect the service to be unavailable for more than 1 hour. We will post an update here when the change is complete.


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