Ben James

Employer not stopping learner on DAS

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What have people done when they've not been able to reach an Employer to get them to stop a learner on DAS? We need to process a change of employer but despite our best efforts we're simply unable to reach anyone at the apprentice's former employer to get them to take action. It surely must be possible for the ESFA to do this from their end, but weirdly this is the first time we've ever come across this kind of issue! 

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Chloe

We have had this a few times, if you contact the apprenticeship service helpdesk they will attempt to contact the employer themselves to stop the record up to 3 times. If the employer still doesn't stop the record after a period of time (I think it is 4 weeks), the helpdesk will apply the stop date themselves, they will not do it until they have contacted the employer first though.

Ben James

Aah perfect, thanks Chloe! It's weird that in 4 years we've never actually had an Employer do this, but there's a first time for everything I guess.

Ruth Canham-James

That's good to know Chloe! We've not had much help from them in this scenario. I think the times we had this issue, we did eventually get the employer to sort it before it got that far.