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We have had this a few times, if you contact the apprenticeship service helpdesk they will attempt to contact the employer themselves to stop the record up to 3 times. If the employer still doesn't stop the record after a period of time (I think it is 4 weeks), the helpdesk will apply the stop date themselves, they will not do it until they have contacted the employer first though.
Ben James
Employer not stopping learner on DAS
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What have people done when they've not been able to reach an Employer to get them to stop a learner on DAS? We need to process a change of employer but despite our best efforts we're simply unable to reach anyone at the apprentice's former employer to get them to take action. It surely must be possible for the ESFA to do this from their end, but weirdly this is the first time we've ever come across this kind of issue!