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Created 11 January 2022 11:40
We have an employer who is trying to claim their incentive from P2 and have been trying to speak to the helpdesk to get this resolved, as they have claimed it but just haven't been paid. Even though they have chased this multiple times they are getting no response from the helpdesk. The payment dates on their account keep getting pushed back, and they cannot get a reply the don't understand why and want to know when they will receive the payment.
Does anyone know where we can escalate this to, so we can help the employer get an answer or resolution on this?
No one has replied to this post.
Point them to the guidance Here: How to apply for the incentive payment for hiring a new apprentice – Apprenticeship Service Support (education.gov.uk)
11 January 2022 12:07