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SDevonCA
DLOCK_03 No matching record found in the employer digital accoun
Created
Hi all,
does anybody else appearing to be having issues regarding DLOCK_03. We have a number of learners appearing but it appears DAS is looking at the previous apprenticeship (one they have been exited off) and not the one they are currently on/progressed too.
Everything appears correct from an ILR point of view.
The same applies for DLOCK_05 No matching record found in the employer digital account for the programme type, this is where apprentices have exited off a framework and are now on a Standard but DAS is still looking at the previous framework
Has anybody else experienced issues and are there any work arounds?
We have contacted service desk and been advised of a 10 day turnaround reply to emails.
Thanks all
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Martin West
I have found that most of these are due to the new programme not being on or not approved on DAS.
SDevonCA
DLOCK_03 No matching record found in the employer digital accoun
Created
Hi all,
does anybody else appearing to be having issues regarding DLOCK_03. We have a number of learners appearing but it appears DAS is looking at the previous apprenticeship (one they have been exited off) and not the one they are currently on/progressed too.
Everything appears correct from an ILR point of view.
The same applies for DLOCK_05 No matching record found in the employer digital account for the programme type, this is where apprentices have exited off a framework and are now on a Standard but DAS is still looking at the previous framework
Has anybody else experienced issues and are there any work arounds?
We have contacted service desk and been advised of a 10 day turnaround reply to emails.
Thanks all