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Created 23 May 2022 11:44
Is anyone else having problems getting their queries solved by the helpdesk? I have two that I am in the 10 day loop of "we are are working on your issue and will update you within 10 working days", one of the queries has been since December. Has anyone got any suggestions of how I can get a quicker resolution. Both queries are following very long phone calls!
No one has replied to this post.
Yes, we usually have to go to our contract manager which helps speed up a response.
23 May 2022 11:47
Yep. Got some that have been ongoing for many months.............
23 May 2022 12:05
Afraid I can offer you nothing but "hopes and prayers" and confirm you are not alone...
24 May 2022 08:44