Frances Hill

Help desk

Created

Is anyone else having problems getting their queries solved by the helpdesk?  I have two that I am in the 10 day loop of "we are are working on your issue and will update you within 10 working days", one of the queries has been since December.  Has anyone got any suggestions of how I can get a quicker resolution.  Both queries are following very long phone calls!

 

Many thanks

 

 

Replies

No one has replied to this post.


Chloe

Yes, we usually have to go to our contract manager which helps speed up a response.

Gaynor Hunt

Yep. Got some that have been ongoing for  many months.............

Steveh

Afraid I can offer you nothing but "hopes and prayers" and confirm you are not alone...