ILR Data Mismatch

When did she achieve her Level 2? Have you processed it fully in the ILR? When did you process it? It sounds like the completion has not been reflected in DAS if you are saying the Level 2 record is still showing as 'live'. It will show as 'completed' once the completion payment has successfully been made to you. If you haven't received the completion payment, the guidance suggests;

Completion payment not made

There are two common reasons for the completion payment not being made and the apprentice still showing as ‘live’ on the service:

• the ILR has not ‘matched’ to the apprenticeship service (data lock), or
• the training provider has not evidenced that the employer has paid sufficient co-investment

In these circumstances, the training provider and employer must work together to ensure all data matches and inform us that co-investment has been correctly paid.  The completion payment can then be made.