Henry Wish (ESFA)

Submit Learner Data - File Processing

Created

We are aware of an issue on submit learner data which is causing files to process slower than usual, we are working to resolve this. Whilst we fix this there may be a delay of 2 to 3 hours before reports are available. This does not impact your ability to submit file but does mean that reports may not be available immediately.

Replies

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Dan Hodgetts

Thanks for this - just for info we are in the process of uploading a file (only 50 learners in the return) and its been like this for 15 mins so far:

Helen Wilshaw

Hi, my file wont even upload and its been well over 10 minutes.

Jessica Sanderson

Yes same here - i left it a good half hr still nothing - then tried to submit the file again and it told me i had submitted the file by that name.

Guess i will try again tomorrow now i know.

Barry McNamara

Hi, 

Is this also now an issue where you can’t sign in?  Been trying to log in for agas and the circle is just spinning

Thanks

Adam Woodhouse

I am now having issues signing in. Been trying to log in for ages and the circle is just spinning

Zoe Penny

There also seems to be issues logging into AS as well

Richard Holmden

I'm also having issues logging in. 

Alison Law

I'm also having this issue 

Fouz Graham

Unable to log into the DAS account as well as the SLD..

Alison Law

I've just tried and unable to log into DAS as well

Chris Bradley

I am having trouble actually finding an update from the ESFA since 14.28 yesterday. Maybe there is a problem there too!!!!!

Cheryl Hogger

Same issues here cannot even login has anyone had a response from the ESFA or Service desk ?

Darren Hands

Same here - I have been trying to sign in for the last 2 hours

Henry Wish (ESFA)

Hi All, 

 We are aware that there are issues with logging into a number of systems, including SLD and DAS, and this is being investigated as a high priority.

Thank you,

 Henry

Emma Wakefield

I've also been having troubles with both systems. Yesterday all uploads either failed or just stuck on trying to upload. 

Lesley Holdsworth

Same problems here.  Tried twice yesterday and unable to check if any success.

Steve Bowler

It's letting me in DAS and SLD now, haven't tested an ILR upload yet though...

Henry Wish (ESFA)

Hi All,

Access has been restored people can try again but should be aware there may be some delays as a high volume of files will be being submitted.

Thank you,

 Henry

Cheryl Hogger

We have been able to now submit a file, just took a little longer to process hope you all get sorted 

Jessica Sanderson

Yes me too :)

Henry Wish (ESFA)

Hi all,

 Just a quick update to let you know this issue has now been resolved. 

Thank you,

 Henry

Sarah Wartnaby

It's spinning again :)

Helen Wilshaw

Oh no, was going to submit again but think I'll give it a miss :)

Donna A

Back to spinning here again too....

Henry Wish (ESFA)

Thank you for the updates, I have passed this to the technical team. 

Henry

Henry Wish (ESFA)

Hi all,

 Quick update, the issue has been resolved and you should be able process fine now.

Thank you,

 Henry

Jane Free

I am trying to upload R14 this morning and am getting this problem - is it being fixed?

Henry Wish (ESFA)

Hi Jane Free,

 We have had reports this morning of issues uploading to SLD but has since been resolved. Is this affecting you currently? 

Thank you,

 Henry 

Jane Free

Hi Henry, it seems to be ok now.  I have managed to upload a file.

Jane